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Keller Fire Rescue reports more than 48,100 calls in 2024; highlights EMS advances and ISO Class 1
Summary
The fire chief presented the department’s 2024 statistics, said EMS calls made up most responses, and described technology and training investments credited with improving cardiac-arrest outcomes. The council asked for finer breakdowns of response times excluding mutual aid.
The Keller Fire Chief reported to the City Council on Jan. 21 that the department logged just over 48,100 calls for service in calendar year 2024, with emergency medical calls making up the majority of responses.
The chief said Keller Fire Rescue operates three stations and that the department’s average turnout performance met its internal goals about 95% of the time; the average response time reported was 5 minutes, 59 seconds. Fire department staff stated that about 75–80% of calls were for EMS. The chief said the department made 2,389 transports to medical facilities in 2024 and that the department is meeting national response standards for fire and EMS (NFPA 1710: 5 minutes for fire, 9 minutes for EMS).
Why it matters: The department highlighted investments in life‑saving equipment and data…
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