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Germantown finds inadvertent summer sewer credit on Q4 bills; board refers review to Utility Advisory Committee
Summary
Village staff identified a software-related error that applied a summer sewer service credit to roughly 1,625 Q4 2024 sewer bills, producing an estimated $49,000 aggregate underbilling. The board voted to send the matter to the Utility Advisory Committee for review and a recommendation on whether to collect the shortfall or absorb the loss.
The Germantown Village Board on Jan. 20 directed staff to refer an investigation of an inadvertent sewer-billing error to the Utility Advisory Committee after staff reported that the summer sewer credit was incorrectly applied to fourth-quarter 2024 bills.
What happened: Village staff discovered that the summer sewer service credit appeared on 1,625 accounts out of roughly 5,000 residential customers for the Q4 billing cycle. The average underbilling was $30.57; the total underbilled amount the village identified is about $49,000. No customers were overbilled, administrators said.
Village Administrator (name not specified) told the board, "that $49,000 loss would not be a material, impact to the water utility," adding that the amount is small relative to the utility's quarterly revenue. Staff described the billing process: meter readings…
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