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State shows progress on North Dakota Gateway (Business Gateway); Deloitte and ServiceNow leading build of starting-a-business use case
Summary
NDIT told senators the $5 million Gateway project is live in pilot testing, uses ServiceNow with Deloitte as development partner, and aims to launch a "starting a business" dashboard with single sign-on, checklist and chat features; integration and identity platforms remain to be completed.
Yvonne Ahmanson, chief business applications officer for North Dakota Information Technology (NDIT), briefed the committee on the North Dakota Gateway (formerly Business Gateway), a centralized portal intended to consolidate online services for businesses and agencies.
Why it matters: The gateway is billed as a "one-stop" for business interactions with state government. If fully integrated, it could reduce duplicative data entry, provide automated reminders for compliance deadlines, and reduce calls to agency help desks, shifting some workloads online.
Ahmanson said the Legislature appropriated $5,000,000 in the last biennium to build the gateway. NDIT selected a low-code approach, comparing the platform to Lego-style prebuilt modules so state and agency staff can assemble…
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