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District highlights instructional technology, 'Alamo Educate and Innovate' conference and call-center growth
Summary
Coordinator Jessica Lopez outlined the district's EdTech programs, Chromebook monitoring rollout, onboarding PD, and announced the 7th annual Alamo Educate and Innovate teacher conference on March 14. Staff also presented rising usage figures for the district 'Let's Talk' call center and the Center of Excellence.
Jessica Lopez, coordinator of Innovation and Learning Technology, briefed the board on instructional-technology programs and district customer-service operations on Jan. 15.
Lopez described core programs still in use since the pandemic, including Canvas for secondary students, Google Classroom districtwide, code.org, Quizziz and Screencastify. She said she completed professional development at each campus to roll out a new Chromebook monitoring system, stressing that "student safety is number 1" when monitoring online activity. Lopez said she also provides bimonthly onboarding for new staff and manages rostering for EdTech tools through Clever and Google administration.
Lopez previewed the 7th annual Alamo Educate and Innovate conference for district teachers, scheduled for Friday, March 14 at the high school. She said the event is optional for presenters and is intended to showcase teacher-led sessions on pedagogy, literacy, STEM and classroom tools.
Lopez and district staff also summarized growth in the district’s 'Let's Talk' call center and the Center of Excellence (COE). The call center handles parent and community inquiries such as excuse calls, PowerSchool access issues and general questions; Lopez said chatbot usage and total contacts have increased year over year. The COE staff route maintenance and technical issues through Incident IQ and SchoolDude to ensure a timely response, Lopez said.
Board members asked whether frequent questions and trends are posted for public reference; Lopez said the data are analyzed and that staff could explore posting FAQs online.
