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Motor Vehicle Division says CARS rollout cut wait times, asks for funding to support county operations and system maintenance
Summary
State Motor Vehicle Division officials told the Section D subcommittee the replacement CARS system reduced wait times and improved processing; they requested ongoing maintenance funding and one‑time county support for scanners, mini‑computers, paper and toner ahead of the vehicle titling and licensing rollout scheduled for March 17.
Montana’s Motor Vehicle Division told the Section D subcommittee on Wednesday that its CARS replacement project has markedly reduced customer wait times and will move to its vehicle titling and licensing module on March 17, 2025. Division staff requested funding to support system maintenance and county partners during the transition.
MVD Administrator Laurie Bockery and Attorney General Austin Knudson credited the replacement of the legacy Merlin system with shorter lines, more same‑day service and improved examiner productivity. Knudson said “ding dong Merlin is almost completely dead,” and Bockery said average…
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