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City of Mission utility billing clerk describes three years serving customers
Summary
Angela Zepeda, a utility billing clerk with the City of Mission, described her three years in the department and outlined duties including front-line customer service, phone support and preparing mailed bills.
Angela Zepeda, a utility billing clerk with the City of Mission, described her three years in the city's utility billing department and outlined daily duties that include front-line customer service, phone support and preparing mailed bills.
The comments appear in the meeting transcript and offer a first-hand look at the office that issues water bills and handles account questions. "It's been a great experience since the beginning," Zepeda said,…
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