City of Mission utility billing clerk describes three years serving customers

Angela Zepeda, a utility billing clerk with the City of Mission, described her three years in the city's utility billing department and outlined daily duties that include front-line customer service, phone support and preparing mailed bills.

The comments appear in the meeting transcript and offer a first-hand look at the office that issues water bills and handles account questions. "It's been a great experience since the beginning," Zepeda said, summarizing her time with the department.

Zepeda said she began as a cashier, advanced to head cashier and later moved to the billing office, where she handles calls and billing processes. "Being up in the front as a cashier was like a very great experience. I learned a lot," she said. She described responsibilities that range from calming upset callers to printing and cutting bills for mailing: "I mean, being able to, you know, complete my tasks on time, and I think it's actually fun printing, cutting the bills, sending them out to them, that they receive their bills. You know, it's making things actually work."

Zepeda also emphasized teamwork in the department, describing colleagues who ask each other for help and cross-cover duties when a cashier is absent. She said those interactions help the office respond to customer concerns quickly and maintain continuity of service.

In the transcript Zepeda noted the broader importance of the utility service: "It's a very important department. Of course, because we, I mean, we serve our community and water is essential." She said resolving customer issues and receiving thanks from residents is a rewarding part of the job.

The remarks are primarily a staff account of daily operations rather than a policy discussion or board decision. The transcript does not record any motions, votes, or formal actions tied to Zepeda's remarks.