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CTA board places 18F consulting IGA on omnibus after lengthy debate over scope, timeline and funding
Summary
Molly Poppe, chief planning and innovation officer, told the board the CTA seeks an 18‑month, $1.69 million intergovernmental agreement with 18F (GSA) to design and help implement a unified customer feedback process and related technology.
Molly Poppe, chief planning and innovation officer, told the board the Chicago Transit Authority seeks an 18‑month intergovernmental agreement with 18F, the U.S. General Services Administration’s technology and consulting team, to design and help implement a unified customer feedback process and related technology. Poppe said 18F will engage customers and employees, review current tools, recommend a technology stack, help with procurement and support implementation. The engagement cap is $1,690,000.
Poppe and Cara Bader, vice president of strategy and innovation, said 18F is an independent public‑sector consulting unit that typically does milestone work for governments and that it would not be tied to a single vendor. Bader noted 18F has worked for the IRS, Department of Justice and the Denver…
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