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Council approves ITA pilot form to let city workers route quality‑of‑life reports between departments
Summary
Los Angeles' Information Technology Agency unveiled a one‑page intranet form to let city employees report potholes, graffiti and other quality‑of‑life issues directly to the department responsible. Council approved the pilot (item 9) by a 10‑aye vote and directed implementation within 30–60 days.
The Los Angeles City Council on March 28 approved a one‑page intranet "community enhancement" request form developed by the Information Technology Agency (ITA), the Chief Legislative Analyst's office and Council District 3. The form will let city employees file a short electronic report when they observe a public problem — potholes, graffiti, broken streetlights — and automatically route the report to the appropriate department.
Councilwoman Chick introduced the presentation and praised the pilot as a way to give the city "extra pairs of eyes and ears" in neighborhoods. Richard Tom of the ITA and Bill Kreitz (report author) demonstrated the form, describing drop‑down menus for problem type, an address field that accepts an approximate location and a free‑text comment box. The form is designed for fast completion — benchmark testing showed it takes "somewhere in the neighborhood of a minute to a minute and a half" to fill out, officials said.
Mark Wolf of ITA told the council the form is an "interim solution, leveraging existing citywide forms technology" that can be migrated into the future citywide service‑request system (the 3‑1‑1/e‑government platform). "This will be able to, over time, be built into the citywide service request system when that is developed," Wolf said. ITA staff said there is no additional cost to departments to use the form and that implementation would occur within 30 to 60 days if the council approved it.
Action and vote: The council opened the roll on the item and recorded "10 ayes." The form was approved "forthwith." The ITA indicated the form will initially be available on the city intranet for city employees and later expanded for public access as part of a broader e‑government rollout.
Why it matters: The form is intended to reduce friction when city employees encounter issues outside their own departments and to speed interdepartmental routing of service requests. Officials framed the project as low‑cost, fast to implement and a building block for the larger 3‑1‑1/e‑government service initiative.
Implementation notes: ITA and CLA staff said they will implement the pilot and monitor usage. Councilman Padilla asked for a follow‑up report to the ITGS (Information Technology and General Services) committee showing how the form will integrate with the longer‑term 3‑1‑1 platform and the city's new public website.
