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Commissioners delay vote on e‑payment fee policy after reports of errors and refund requests
Summary
Utah County commissioners agreed to continue consideration of agenda item 10 for two weeks after hearing that county residents have experienced errors using the county e‑payment system and many requested $20 late‑fee refunds; the commission asked staff to investigate and report back.
Commissioner Adam asked the Utah County Commission on Jan. 15 to continue regular‑agenda item 10 for two weeks so staff could review reported problems with the county e‑payment system.
Adam said the county wants to encourage use of online payments because they create efficiencies and save taxpayer dollars, but that some residents have encountered errors when using the system and have asked for refunds…
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