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DMV appointments shorten waits, but many Vermonters still walk in, agency says
Summary
Operations director Nancy Prescott told the House Transportation Committee that scheduled appointments averaged 10-minute waits last year while walk-ins averaged 29 minutes; the DMV accepts walk-ins, operates 10 offices plus mobile satellite sites, and is expanding online services.
Nancy Prescott, director of operations for the Vermont Department of Motor Vehicles, told the House Transportation Committee that DMV branch operations include 10 office locations and several mobile satellite sites and that the department serves customers both by appointment and on a walk‑in basis.
Prescott said 86,000 customers scheduled appointments last year and were served with an average wait time of 10 minutes, while 91,000 walk‑in customers averaged 29 minutes in line. "Our process is you are a priority when you schedule an appointment," Prescott said, adding that the department accepts walk‑ins but gives…
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