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West Chester borough manager lays out 2025 priorities: communication, customer service and performance management
Summary
Borough Manager Sean presented an organizational development plan prioritizing resident-centered service, improved communications and a new performance-management approach; councilors expressed support and urged active university engagement.
Borough Manager Sean presented the borough’s first manager’s report of the year, outlining a multi-part organizational development plan focused on communication and engagement, customer service improvements, performance management, process documentation and staff training.
Sean said the plan emphasizes residents — the borough is “a town with two thirds renters,” he said — and described a new approach to managing staff work and reporting. “We’re implementing a performance management system through our new human resource information system that’s going to be shorter term and project delivery in our goal…
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