Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
DoIT to pilot new content management system, revamp maryland.gov and reform major IT project oversight
Summary
DoIT's chief digital experience officer described plans to redesign the state's front door, pilot a content management system, create a Maryland Web Design System and reform oversight and intervention for major IT development projects to reduce cost overruns.
Marcy Jacobs, DoIT’s chief digital experience officer, told the House Health and Government Operations Committee that DoIT will shift state web and transactional work toward a user-centered, product management approach that pairs a new content management system pilot with project‑level intervention teams.
Jacobs said digital experience encompasses "the experience that people have interacting with government. So it's government websites. It's government forms. It's government applications." She said Maryland government content and services have grown "inside out" and that DoIT plans to focus on customer journeys — from discovery to application to renewal — to make interactions easier and reduce downstream calls and escalations.
Key work includes an…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
