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Council committee authorizes five-year EMS patient-care reporting contract with ESO
Summary
City public safety leaders presented a plan to switch the EMS patient care reporting system to ESO and the committee authorized a five-year agreement; staff said ESO will migrate historical data and integrate with the city's CAD system.
The city’s public safety staff told the committee they will replace the current EMS patient-care reporting system with a five-year contract with ESO, and the council committee authorized the mayor to execute the agreement and any associated budget amendments.
The chief introduced the proposal, noting security concerns with the current vendor and a multi-staff evaluation of alternate patient-care reporting (PCR) systems. "We decided on going with ESO," the chief said, and staff negotiated a five-year schedule with modest annual increases (staff stated a 3% increase year-over-year in the presentation and provided year cost projections).
Staff said ESO will perform a one-time import of historical Code Red data during a 90-day transition; the vendor agreed to waive the typical $4,000 import fee for data migration. The city will also budget about $2,000 for an Omnigo (CAD) integration so EMS records and dispatch entries transfer automatically. Staff said those integrations should reduce duplicate data entry and may improve billing accuracy when paramedics complete patient-care documentation.
Committee members asked about backups, interoperability and whether the new system will reduce redundant entry. Staff said ESO will handle the data ingest and that the system will integrate with the city's CAD software to eliminate some manual steps. Supervisor Jeremy Sherman was identified as part of the evaluation team; staff also noted Mediclaims (the city’s EMS billing vendor) had agreed to accommodate the new system within its billing support arrangement.
A motion to authorize the mayor to execute the five-year ESO agreement and any necessary budget amendments passed on committee roll call (Van Hook — yes; Rosenberg — yes; Phony — yes). Staff said the transition period will include overlap access to the legacy system so no historical records are lost.
Ending: Staff said they will schedule the transition, perform the data migration with vendor support and report back on integration and billing effects after implementation.
