Veolia outlines infrastructure upgrades, rate schedule and customer service metrics for Eagle customers

Veolia Water told the Eagle City Council on Jan. 14 that it has completed a series of infrastructure and customer-service upgrades since buying the former Eagle Water Company and that it is working to balance investments with affordability.

"Water resiliency is a big part of our mission," said Kathy Cooper, Veolia’s director of engineering, summarizing the utility’s priority of maintaining continuous service for drinking water and fire protection.

The presentation explained why customers have already seen several changes and what to expect next. Veolia closed on the Eagle Water Company purchase on Dec. 30, 2021, Cooper said, and the company installed continuous monitoring and permanent supervisory control and data acquisition (SCADA) systems so staff can track flow and pressure remotely. The firm described a package of investments completed since the acquisition: connections that let the Hidden Hollow tank supply water to the former Eagle Water service area, a backup generator installed at Well 4, targeted service-line replacements, and replacement of about three-quarters of customer meters with advanced metering infrastructure (AMI).

Veolia representatives said the Hidden Hollow connection…