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Englewood City Utilities says billing errors are being resolved; shutoffs and late fees suspended through March
Summary
City staff said vendor fixes and extra staff should allow corrected bills to go out soon. The utilities department suspended shutoffs and late fees through March while it addresses billing system errors, AMI meter rollouts and a backlog of customer inquiries.
City of Englewood utilities officials said the department has begun fixing errors that caused inaccurate bills and has suspended shutoffs and late fees through March while staff and a vendor work through a backlog of customer inquiries.
Peter (staff member) told the Water and Sewer Board that the utilities department believes it "finally had a breakthrough" with its billing vendor to correct the core issue that had prevented usage data and graphs from displaying correctly. Peter said corrected bills would go out later this week. The department has suspended shutoffs and late fees through March to give customers time to make…
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