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City approves managed call center for Wichita Public Library and accepts $200,000 foundation pledge for equipment replacement
Summary
The council authorized a contract with Unique Management Center to operate a managed call center for Wichita Public Library phone services and accepted a two-year $200,000 pledge from the Wichita Public Library Foundation for replacement of furnishings and technology.
The Wichita City Council approved a managed call-center contract for the Wichita Public Library and accepted a two-year, $200,000 commitment from the Wichita Public Library Foundation to help fund future replacement of furnishings and technology.
Library staff told the council they field a high volume of routine phone questions and sought a vendor model that preserves the library's customer service tone while freeing staff to focus on programs and in-branch services. The recommended vendor, Unique Management Center, currently works with the…
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