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Supervisors hear resident complaints about Brightspeed outages; board to invite company to next meeting
Summary
Several supervisors and residents described persistent phone and internet outages attributed to Brightspeed, including concerns about inability to call 9-1-1 for residents without cellular service; the board agreed to invite Brightspeed to the February meeting and to contact the State Corporation Commission if necessary.
Board members raised multiple complaints from residents about Brightspeed service outages and customer-service responses. Supervisors described reports that home landlines and internet have been unreliable since around Christmas and that some isolated residents depend on landline calling to reach emergency services.
A supervisor said she had collected messages from about a dozen residents reporting outages or long repair lead times (one technician estimated a repair date 60 days out for a reported outage). Another speaker urged the county to invite Brightspeed to the February meeting and to engage regulatory contacts if problems are not resolved.
Supervisors discussed past statewide examples where customers organized and regulators intervened; one attendee suggested the State Corporation Commission (SCC) has a role if home phone service prevents emergency calls. The board directed staff to invite Brightspeed to the next meeting and to pursue regulatory contacts as necessary.
What’s next: County staff will invite Brightspeed representatives to the February board meeting and contact regulator or industry contacts to seek remediation for persistent outages and tree‑related pole maintenance concerns reported by residents.
