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New technology director outlines 90‑day plan; IT rotation schedule credited for reducing support tickets
Summary
The district's technology lead presented a 90‑day onboarding plan Jan. 8 that emphasizes stakeholder interviews, system assessments and quick wins such as a school rotation schedule for technicians. The presenter said ticket volume fell from a peak near 120 to around 50 after early process changes.
The Pullman Public Schools technology lead presented his 90‑day onboarding and action plan at the Jan. 8 board meeting, describing priorities for stakeholder engagement, system assessment and short‑term operational changes.
"I essentially broke up my plan into 30‑day chunks," Tyler told the board, laying out three phases: listen and learn (days 1–30), assess and plan (days 31–60), then execute and optimize (days 61–90). Early deliverables included stakeholder meeting summaries and a SWOT analysis; later work focuses on project prioritization, communication plans, and a KPI…
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