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Board hears progress on Caliber CAD/RMS rollout; RIT channel quoted at $64,000 and radio maintenance costs noted
Summary
Officials reported continued training for the Caliber CAD/RMS implementation, a previously approved implementation budget up to $1.5 million, vendor subscriptions for field access, a quoted $64,000 cost to implement a Rapid Intervention Team (RIT) channel (July quote), and ECC radio maintenance of $10,802 for 87 radios.
Sumner County 911 staff updated the board on the Caliber computer-aided dispatch (CAD) and records management system (RMS) implementation and several related dispatch-technology topics.
The DCB director said the project’s first round of administration and mobile training has completed and a second round of RMS admin training is scheduled for the first week of February. "Everything does seem to be moving very well as far as the, the Caliber project," the DCB director said.
County officials said the board previously approved up to $1,500,000 for the Caliber implementation. Staff described options for field access: a read-only browser (similar to the current view) or subscription products such as WebCAD or Pocket Rescue. Pocket Rescue allows field users to mark en route/on-scene/clear and to add incident notes, but the subscriptions are device-specific and carry per‑device fees.
The DCB director said volunteer fire departments' subscription costs to use the new CAD tools vary widely depending on how many licenses they buy, ranging from about $131 per year for a handful of licenses to roughly $2,200 for agencies that purchase many Pocket Rescue licenses. Staff noted the new licensing model increases auditability compared with shared usernames on the current browser-based access.
Board members also discussed a Rapid Intervention Team (RIT) channel for firefighter distress alerts. Staff said Communications International quoted roughly $64,000 in July to reprogram all fire department portables and to supply dedicated radios at the county emergency communications center (ECC) so the RIT channel would be available at the ECC; the quote included costs to reprogram volunteer and career department radios and provision 1–2 site radios at the ECC.
Radio maintenance procedures and costs were covered. The DCB director said the ECC pays $10,802 this year for maintenance on the 87 radios assigned to the center, and that maintenance billing for agency radios is managed through Emergency Management Agency (EMA). The director said some volunteer agencies currently pay little or no maintenance for CAD and that the new system will change subscription and maintenance responsibilities for some agencies.
Staff emphasized the implementation is ongoing and that many of the fees and options are based on agencies’ choices about subscriptions, the number of devices, and whether departments elect interactive field access.
