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Golf operations report: tournament lineup, call-center drop and cart revenue reviewed
Summary
The Sun City West Golf Committee reviewed the 2025 tournament schedule, reported a 17% drop in call-center volume, and discussed cart revenue, lottery bumps and dress-code enforcement during its Jan. 9 meeting.
The Sun City West Golf Committee on Jan. 9 heard a progress report from Golf Operations Manager Pat O'Hara on the 2025 tournament schedule, call-center activity and cart revenues.
O'Hara told the committee the community tournament slate includes a Golf Expo at Stardust and several sold-out events, and reminded residents that entry forms are sent six weeks before tournaments. He said call-center volume has fallen as golfers use the online portal: “the numbers of calls coming into our call center versus last year have dropped 17%,” O'Hara said, adding the decline has prompted a review of staffing windows and peak hours.
Committee members pressed for additional detail on the lottery system that assigns tee times. O'Hara said the committee-requested slides show that many residents enter requests on the hour, which affects match rates, and that some residents are “bumped” when they limit course choices. A committee member asked for “order of magnitude” counts rather than percentages; O'Hara agreed to provide raw numbers.
The report also reviewed cart operations and revenues. O'Hara presented multi-year charts of paid rounds and cart rentals and said Grandview accounts for the largest share of cart use because of fleet size. The committee discussed cart staffing windows, peak months (March highest), and a March–April schedule factor tied to course closures.
The group revisited an ongoing dress-code review; O'Hara said the committee first discussed dress rules in 2017 and wants clearer guidance so staff can enforce standards at ranges and practice areas. He also urged members to encourage use of cart-path rules to protect turf.
Public commenters raised several operational items. Resident Michael Berg suggested closing executive courses at 2 p.m. in summer to save money; O'Hara said the idea would be weighed against amenity access and travel for golfers. Resident Dennis Hansel asked whether outside play decreased after recent rate increases; O'Hara said outside-play levels fluctuate and staff will report back.
Other audience comments covered furniture allocations at Grandview (some patio furniture is the responsibility of an independent vendor, the Crooked Putter), parking-lot markings for shotgun events, and a request that staff consider faster responses for injured wildlife on course. O'Hara agreed to follow up on furniture and marshal/animal-response coordination.
The committee did not take a formal vote on operational changes at the Jan. 9 meeting but asked staff to supply additional data on lottery bump counts, call-center staffing options and outside-play trends ahead of the next meeting.
