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Ombudsman's office reports fewer referrals but more cases in 2024; staff described frequent crisis assistance
2109088 · January 10, 2025
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Summary
The municipal Ombudsman's office reported 725 referrals and 233 cases in 2024; staff described on-the-floor assistance to people experiencing homelessness and an ongoing role as a public-facing municipal assistance point.
The municipality's Ombudsman's office reported Jan. 9 that referrals declined in 2024 compared with 2023, while the number of formal cases increased.
The Ombudsman told the Rules Committee that the office received 725 referrals in 2024 (down 18 from 2023) and 459 contacts (down 34), while it opened 233 cases (up 21 from the previous…
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