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911 director reports staffing recovery and accreditation progress; emergency management warns of capacity strains
2107701 · January 10, 2025
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Summary
The director of the Bureau of Emergency Communications reported improved 911 staffing and progress toward accreditation; the director of emergency management described volunteer networks and capacity strains after repeated emergencies.
Bob Causey, director of the Bureau of Emergency Communications (BOEC), told councilors Jan. 9 that 911 call volume has risen about 35% since 2018 and that BOEC lost roughly a third of its staff after the pandemic and large protests. He said the bureau has made staffing gains and expects an upcoming academy in February to nearly…
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