Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Waste Management apologizes for mailing error, outlines service updates and fees
Summary
Waste Management apologized for a mailbox mailing error and presented operational updates — including customer tools, contamination and extras fees, and preparations for Washington’s stricter organics rules — to the Mountlake Terrace City Council.
Waste Management representatives apologized to Mountlake Terrace residents for a service-guide mailing error and outlined changes to collection operations, customer outreach and new regulatory requirements during an annual presentation to the City Council.
The city’s Public Works director, Derek Shymek, introduced Waste Management staff including Han (Hawn) Kirkland, public sector manager; Steven Sopcak, senior district manager; and Grace Fletcher, public education and outreach coordinator. Han Kirkland opened by saying, “I would like to sincerely apologize for the mix up that we had with our mailing…They reprinted it. It should be in mailboxes by early next week.”
Why it matters: council members pressed the company for specifics about fees residents have been reporting and for data showing whether outreach and the company’s new technologies have reduced charges. Councilors and staff said the city wants any compliance tools to educate residents rather than punish them and to preserve reliable services during inclement…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
