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County executive outlines constituent‑services tracking and launches youth leadership board pilot
Summary
Washington County staff described a new constituent relationship management process that logged 529 contacts over four months and introduced a pilot youth leadership board targeting 15–20 students meeting twice monthly.
Washington County’s executive office told the Board of Supervisors it has tracked hundreds of constituent contacts since it began logging cases, and county staff introduced a pilot Youth Leadership Board aimed at engaging high school students in local government.
Eli Choudhour, project analyst with the county executive’s office, said the office began collecting metrics about four months ago and recorded “529 different people contacted us,” of whom about 200 required a case to be opened. “About 45% of our cases we were able to handle in under 3 days or less,” Choudhour said, a response time the staff highlighted as a success.
Why it matters: The county’s new case‑tracking system is intended to prevent constituent requests…
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