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Middletown council approves Central Square contract to replace aging public-safety software
Summary
City council voted unanimously Jan. 7 to authorize a contract with Central Square Technologies to replace legacy public-safety software; initial year costs and recurring subscription amounts were detailed by staff and funding was included in the 2025 budget.
Council approved an ordinance authorizing the city manager to contract with Central Square Technologies LLC to replace the city’s existing public‑safety software suite.
Law Director Ben Yoder and Acting City Manager Ashley Combs explained that the city’s previous system (acquired from Civica CMI in 2016) had received minimal updates and limited support hours; Central Square offers 24/7 support and broader regional interoperability that staff said would improve coordination and investigations across agencies. The software package covers computer‑aided dispatch (CAD), personnel and records management, jail management, mobile devices and mapping/GIS tools; the contract also includes data conversion, external interface implementation and staff training.
Staff reported an initial implementation and first‑year subscription cost of $381,264.51. The subscription cost for the second year was listed as $196,147 with a 5% annual increase thereafter. Staff told council the 2025 budget includes funding for purchase and installation and that the recurring annual cost, net of offsets from current expenses, will increase the city’s recurring public-safety software budget; staff calculated a net first‑year increase of $107,744.92 after accounting for offsets (staff noted an annual recurring offset of $73,314). Council approved the ordinance by roll call; the roll showed unanimous "yes" votes recorded by council members present that evening.
Council members said the upgrade was warranted given the operational and interoperability needs of police and fire. The ordinance was passed as presented.
