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Residents raise concerns about utility billing transition and sudden rent increase
Summary
During the Jan. 6 citizen comment period North Augusta residents raised concerns about a new utility billing portal and about a sudden rent increase, prompting staff to promise follow‑up.
Two residents used the Jan. 6 citizen comment period to raise service and housing concerns for the council to note.
Utility billing and water turnoffs Ken (last name not specified in the transcript) referenced a city Facebook post announcing the utility billing department’s migration to a new billing software and online payment portal that the city intends to put into service beginning Jan. 1, 2025. The post and the resident’s comments said account balances may appear incorrect during…
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