The State Water Resources Control Board posted a video tutorial explaining how manufacturers can create and sign in to accounts on the California Residential Water Treatment Device Registration Program’s online portal (RWTD portal).

The tutorial walks users through verifying an email address, entering manufacturer contact information, requesting account approval, and setting up two-factor authentication. Program staff told viewers the account-review process can take up to two business days and provided an email address for support.

The video begins by directing users to rwd.waterboards.ca.gov and instructs them to click the “Get started” button, enter an email address and click “Send verification code.” “You will receive an automated email with a 6 digit alphanumeric code, which you must enter into the verification code field,” the presenter says. After entering the code, users should click “Verify code” and proceed if the site shows the account as verified.

After email verification, the tutorial says users must provide a first name, last name and contact phone number and then identify the manufacturer they represent. If the manufacturer already exists in the portal, it will appear in the manufacturer field; if not, the portal will prompt the registrant to fill out full contact information for that manufacturer. The presenter noted that if the registrant is the first person to create an account for an existing manufacturer, they will likewise need to complete the manufacturer contact fields. The tutorial advises manufacturers who need to register more than one manufacturer to email support after their account is approved with a list of additional manufacturers they will represent.

When prompted to create a password, users should click “Request access.” The presenter says, “Please allow up to 2 business days for a member of our team to review your account. You will receive an automated email once your account is approved.”

For sign-in, the video shows that first-time users must set up two-factor authentication. The presenter demonstrates scanning a QR code with an authenticator app (examples given include Microsoft Authenticator, Google Authenticator and Authy) or using a provided secret to enter the account manually in the authenticator app. Users then enter the six-digit code from the authenticator app to continue. The presenter also instructs registrants to review and accept the portal’s conditions of use and privacy policy and to answer three security questions before completing the sign-in process.

The tutorial concludes with confirmation that the user is signed in to the RWTD portal and repeats the support contact as wtdevices@waterboards.ca.gov for registration questions.

Practical details from the tutorial include the automated verification code format (six alphanumeric characters), the two-business-day account-review window, and the requirement to accept the portal’s terms and answer three security questions during first sign-in. The video supplies examples of acceptable authenticator apps and shows both QR-code scanning and manual secret-entry options for two-factor setup.

The video does not provide statutory citations or describe any regulatory deadlines; it focuses on how to complete portal registration and sign-in. Manufacturers seeking clarification on program requirements or on how to register devices after account approval should contact the State Water Resources Control Board via the support email provided.