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Carroll County seeks outside review of 911 CAD after repeated failures; $44,000 assessment recommended
Summary
The 9-1-1 users board recommended hiring Mission Critical Partners to perform a 90-day assessment of the countyCAD system for $44,000; commissioners agreed to place the contract on the Jan. 7 consent agenda.
On Jan. 2, 2025, Carroll County officials asked the Board of Commissioners to authorize an independent assessment of the county computer-aided dispatch (CAD) and mobile data system, citing multi-year outages and data problems. The county 9-1-1 users board recommended hiring Mission Critical Partners to complete an initial assessment for $44,000 and to provide optional follow-on services if replacement of the CAD is required. Commissioners agreed to place the contract on the Jan. 7 consent agenda for formal approval.
The 9-1-1 users board said the county has experienced recurring problems for several years, with issues increasing in frequency since April 2024. The problems described to commissioners included missing remarks and call codes on CAD screens, self-changing call codes, missing medical data, timing…
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