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Branch Connection reports lower revenue and participation during renovation; spending rose after roof repairs
Summary
Staff presented the Branch Connection third-quarter fiscal report showing year‑to‑date revenue of $35,203, program participation declines tied to a facility closure and renovations, third-quarter spending of $638,284 largely driven by roof repairs and related costs, and a Net Promoter Score of 89.
Jennifer, a staff member presenting the Branch Connection quarterly report, told the Senior Advisory Board on Aug. 8 that year-to-date revenue for the program stood at $35,203 for the third quarter of fiscal year 2023–24.
Jennifer said membership counts and program participation were depressed by a facility closure for renovation; staff temporarily relocated programming to the First Baptist Church and other community venues. She reported 15,881 membership plans for the current year’s first quarter and 16,250 program participants for Q3; program counts rose slightly to 117 programs from 111 in the prior quarter despite the closure.
Third-quarter expenditures were listed at $638,284 and Jennifer said that the quarter’s increase was driven primarily by roof repairs and associated construction costs, along with staffing, instructor pay, cleaning supplies and facility repairs. For the fiscal year to date, she reported total cost recovery at about 5 percent; staff said membership renewals and new members were the primary revenue while the facility remained closed. Jennifer also noted the program’s net promoter score (NPS) for Q3 was 89, which she characterized as an excellent score.
Board members asked for clarification on what the Q3 NPS panel represents; one member observed that the score likely reflects responses from active attendees and may not capture people who remain home during closures.
Staff said they will continue off-site programming and customer service while the facility is under renovation; the branch’s scheduled last day at the temporary First Baptist Church location was discussed as Aug. 9, and staff indicated a phased timeline for returning to the renovated Branch Connection.
No formal board action was required for the report; members received the quarterly figures and discussed operational impacts tied to the renovation and repair work.
