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Branch Connections reports 8% cost recovery, $29,659 year-to-date revenue in second-quarter update
Summary
Staff told the Senior Advisory Board the Branch Connections program returned 8% cost recovery for the quarter, with year-to-date revenue of $29,659, 12,000 program participants reported for Q2 and year-to-date expenses of $318,822; staff said facility closure and off-site delivery lowered typical revenue and participation.
During the meeting, staff presented the Branch Connections second-quarter report covering October through the end of March and reviewed revenue, expenses and program participation figures. Staff reported year-to-date revenue of $29,659 and a cost recovery rate of 8% for the period; year-to-date program-related expenses were listed at $318,822.
Staff said the facility’s temporary closure for renovation work reduced on-site program revenue and attendance; to maintain services, staff provided programming off-site and continued customer service activities while the site was closed. The report counted approximately 12,000 program participants for the quarter and listed 111 distinct programs offered during the period. Membership scan revenue for the quarter was reported at roughly $11,000.
Board members pressed staff for clearer breakdowns of revenue by source and location, including separate tallies for membership fees, rentals and third-party program credits such as SilverSneakers. Staff said the reporting workbook already separates membership revenue from rental and other revenue and agreed to provide clearer, facility-level breakdowns and to verify scanning data that currently may not distinguish all off-site scans.
Staff also reported a Net Promoter Score around 89% and said they will monitor program counts and costs as the facility reopens and renovations finish. Board members requested the clearer revenue breakdown and suggested adding or removing metrics to make the quarterly report more useful for oversight.
