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Casper police seek Comms Coach training software to help telecommunicators toward CLE accreditation
Summary
City staff described a proposed purchase of Comms Coach QA and training software to provide simulated training and policy‑based quality assurance for telecommunicators as part of an effort to pursue CLE accreditation for the telecommunications center.
City staff described a proposed purchase of Comms Coach QA and training software during the Casper City Council pre‑meeting on Wednesday, saying the tool would provide simulated training for telecommunicators and help support an accreditation effort.
Mary Castle explained the subscription product provides simulated incident scenarios and can import departmental policies so the system can run quality checks against those policies. Staff said the purchase would supplement existing training as the police department pursues Commission on Law Enforcement (CLE) accreditation for the telecommunications center.
Castle said the software would be an addition to current training resources and that the city expects to renew the subscription annually, though renewal details were listed as TBD. No formal procurement vote or contract award was recorded in the pre‑meeting discussion; staff presented the item for council awareness and review of the upcoming agenda.
Council discussion was brief and focused on whether the software replaces an existing product (staff said it is an addition) and on the accreditation process. City staff did not provide a contract amount in the pre‑meeting comments recorded in the transcript.
