Copperas Cove releases 2025 citizen survey; parks and downtown improvements score high

Copperas Cove city staff and consultant Cobalt Community Research presented the results of the 2025 citizen engagement and priority assessment at a workshop meeting on Oct. 21, 2025, showing a modest increase in overall satisfaction and strong resident support for parks and downtown improvements.

Will St. Amore, executive director of Cobalt Community Research, told the City Council the communitys American Customer Satisfaction Index (ACSI) rose from 48 in 2021 to 51 in 2025 and that the survey identified parks, public safety and streets among the top drivers of overall satisfaction. "It is something that builds trust," St. Amore said of the survey work.

The survey was mailed to a random sample of 2,000 registered voters in Copperas Cove with a valid response from 576 residents, producing a margin of error of about plus-or-minus 5 percent for the random sample results the consultant presented. Responses collected outside the…