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Intervention program, IEC updates and EO reviews — Premier transition, portal issues and IEC education
Summary
The committee heard updates on the intervention program: Premier Health Group’s transition, increased IEC outreach and education, a planned increase in IEC meeting frequency, a pending portal for IEC materials, and an executive officer report that IEC reviews sent to the EO have increased and are transitioning back to program managers.
Shannon Johnson, Enforcement Division chief, and Loretta (Lori) Melby, the board’s executive officer, updated the committee on the intervention program, the IECs (intervention/executive committees) and education and review processes.
Johnson said Premier Health Group is the new intervention vendor and staff now hold monthly coordination meetings with Premier and seven other DCA boards. Johnson noted the board previously approved opening up to four IECs and asked the committee to consider increasing IEC meeting frequency from four to six times per year so participants could be seen more frequently without requiring a large recruitment drive for more IEC members.
Lori Melby, the board’s executive officer, reported that when the EO review process began the EO received 22 IEC reviews and that number has grown to 57 total reviews sent to the EO during the year. Melby said she expects a slowdown and plans to transition review responsibility back to program managers by February, with spot audits by the EO.
Staff and presenters described operational issues with the Premier relationship: members asked about a participant portal for IEC members and program packets. Johnson said a portal was still being tested and staff were spending extra time creating secure meeting packets for IEC members until a portal is available.
A public commenter asked about an email from Premier requesting health insurance information (PHI). Dale Osborne, program manager at Premier Health Group, responded during public comment that providing health‑insurance information is optional; Premier collects it to help facilitate urgent referrals when a participant cannot provide information and to understand what percentage of participants have insurance to inform financial assistance planning. Osborne said she would revise the email template to make optional status clearer.
Committee members asked for continued outreach to increase awareness of the intervention program: staff noted the program now sends outreach on large numbers of complaints (roughly 700–800 notices a month) and that RNs referred for intervention increased (one table showed referrals rising toward roughly 2,700 in recent reporting). Staff said intake numbers for the program dropped from 2021–22 to 2022–23 but outreach and education remain priorities.
Melby also said IEC open‑session materials and recorded open‑session presentations are being posted to BRN’s website beginning with recent IEC meetings; closed session IEC materials remain confidential.
No committee action was taken; staff will continue implementation and bring appointments and regulatory or contracting options back to the board as appropriate.
