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Investigations division reports process mapping, triage pilot and high caseloads
Summary
Deputy Chief Nicole Burrows told the committee investigations completed 20 of 32 mapped processes, launched an enhanced‑triage pilot assigning an AGPA preliminary work, and continues to face high caseloads with investigators averaging 29 active cases.
Nicole Burrows, the board’s deputy chief of investigations, updated the committee on investigations work flow mapping, a new triage pilot and staffing and caseload metrics.
Burrows said investigations identified 32 processes to map and completed 20 of those mappings. The bureau partnered with the Department of Consumer Affairs and launched an enhanced triage and preliminary‑casework pilot on June 10, 2025. Under the pilot an associate governmental program analyst (AGPA) is…
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