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Riders report dial-a-ride notification delays; staff to open software work order
2148140 · January 24, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.
Summary
A committee member raised a rider complaint that automated pickup calls arrive after the driver has already passed; staff said the problem is sometimes driver error but will open a work ticket with TripMaster to investigate call timing and on-the-way alerts.
A committee member raised a complaint at the Jan. 23 meeting that dial-a-ride automated pickup calls sometimes arrive after the vehicle has already passed the rider’s location. Staff acknowledged both software lag and occasional driver misuse of the "on…
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