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King County auditor finds inconsistent return-check fees and recommends standardization
Summary
An Auditor's Office review found most returned payments were e-checks (78%), many due to bad account numbers, that only 2% of county checks are returned, and recommended agencies align return-check fee practices with county policy to improve revenue recovery and equity.
The King County Auditor’s Office on Feb. 11 presented an audit of return checks and collections that found inconsistent agency practices, potential inequities and missed revenue opportunities and recommended clearer guidance and standard operating procedures.
Ben Thompson, audit director (appearing for Auditor Kimber), summarized that returned checks represent about 2% of payments to the county and generate roughly $25,000 annually in return-check fees under current practices. The audit found that 78% of returned checks were e-checks, and that 69% of e-check failures were caused by customers entering…
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