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DMV operations: ITD reports shared workspaces, 50% online transactions and requests for IT replacement equipment

2468938 · February 5, 2025
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Summary

ITD briefed JFAC on the Division of Motor Vehicles: temporary facilities, shared workspaces, the move online of many vehicle transactions and a FY26 request for IT replacement equipment.

The Idaho Transportation Department told the Joint Finance‑Appropriations Committee the Division of Motor Vehicles operates from temporary facilities, uses shared workspaces, and continues to move many transactions online while requesting IT replacement equipment in its FY26 budget.

Brooke Dupree summarized the DMV request: the division has 240 authorized FTP and is responsible for driver licensing, vehicle registration, license plates and titles. FY26 replacement requests total roughly $608,200 and include hardware recommended by the Office of Information Technology Services (computers, scanners, switches and printers).

Director Scott Stokes described current workspace arrangements: some DMV functions are housed temporarily in Building 8 at the Chinden campus configured as a call center, and ITD has expanded into Building 6 to alleviate space constraints. He said staff sometimes work remotely under a hybrid model and that ITD is "doing about 50% of the vehicle transactions, centrally online or through the mail." Stokes told the committee ITD has systems and metrics to track remote productivity.

Senator Hart asked where DMV field employees are located; Stokes said ports of entry and headquarters house the staff, with many positions distributed around the state.

Ending: The committee accepted the overview and asked for no immediate action; members asked for follow‑up information about ongoing IT purchases and workspace plans as budget deliberations continue.