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Your Health Idaho reports record enrollment growth, high customer satisfaction in 2024–25 update to committee
Summary
Your Health Idaho presented a year‑end and open‑enrollment update to the Senate Health and Welfare Committee, reporting record enrollments for open enrollment 2025, high retention, a net promoter score of 73 and financial self‑sufficiency without state funding.
Pat Kelly, executive director of Your Health Idaho, briefed the Senate Health and Welfare Committee on the marketplace's 2024 performance and open enrollment for plan year 2025.
Kelly said Your Health Idaho ended 2024 with an average enrollment of about 120,000 Idahoans and reported record results during open enrollment 2025, when more than 139,000 Idahoans selected plans. Kelly said 68% of enrollees renewed coverage year to year, 32% were new, and 71% of enrollments were completed with assistance from agents,…
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