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Aurora to consider raising E‑911 surcharge to PUC allowable limit to fund personnel and NextGen upgrades
Summary
Scott Newman, the city's chief information officer, told council the city plans to adjust its 2026 E‑911 surcharge to the Public Utilities Commission’s allowable limit to cover rising personnel and NextGen 911 technology costs; the ordinance will be advanced to the regular session.
Scott Newman, chief information officer for the City of Aurora, presented an ordinance on Oct. 6 that would allow the city to adjust its 2026 E‑911 surcharge to the Public Utilities Commission’s allowable limit and give the city manager discretion to match the allowable threshold in subsequent years.
Newman said Aurora increased the surcharge once in 2024 after not changing it for over a decade. He said costs continue to rise, driven primarily by staffing needs in the 911 center and by technology upgrades associated with NextGen 911, which deliver improved capabilities but higher operating costs.
Under the proposed ordinance, staff would be able to adjust the surcharge in 2026 to the PUC maximum and allow the city manager to determine in future years whether to change the surcharge to match the PUC threshold, maintain the current level, or reduce the surcharge based on operational needs. Newman said the city had identified projects that would improve 911 service delivery and that the proposed change would align funding with allowable uses under state statute.
Council did not object to moving item 7a forward to the regular session for formal consideration.
