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CenterPoint, Metro and Public Works outline maintenance cycles, reporting tools and limits
Summary
Utility and city representatives described how residents can report outages, vegetation hazards and shelter encampments and described routine patrol cycles and cleaning schedules.
City and utility representatives at the District B forum described how residents can report service issues, what routine maintenance cycles look like and where authority and staffing limits apply.
Aaron Minterbeam, service area director for CenterPoint Energy, said CenterPoint does not routinely drive neighborhoods to spot outages; instead, the company relies on an outage-tracking system residents can use to report power loss.…
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