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Glens Falls Water & Sewer Board waives $665.48 for elderly customer; members debate limits of municipal aid
Summary
At its Oct. 6 Water & Sewer Board meeting, Glens Falls approved a one-time waiver of $665.48 for a customer whose quarterly bill spiked to $870.30 while she was hospitalized. Board members discussed the limits of city authority to address chronic elder-care and housing problems and whether staff should provide informal referral information.
The City of Glens Falls Water & Sewer Board on Oct. 6 approved a one-time billing relief of $665.48 for a customer whose quarterly water bill reached $870.30 while she was in and out of the hospital.
Board members said the customer’s typical quarterly bill is about $204.82 and that the higher charge reflected an overuse event while the account holder was incapacitated. Mary Beth, a water department staff member who had spoken with the customer, raised the request for relief to the board.
Board members framed the waiver as relief for a single quarter’s overage rather than a broader customer-assistance policy. The board’s action was limited to forgiving the difference between the customer’s typical bill and the…
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