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Council approves outside review of College Park code-enforcement operations to improve retention and permitting
Summary
Council authorized a contract with Monarch Consulting to assess the Department of Public Services Code Enforcement Division, focusing on staff retention, standard operating procedures, software integration and performance measures; consultant to deliver SOPs and training recommendations within an estimated 3— months.
College Park City Council voted on Oct. 7 to hire Monarch Consulting to perform a comprehensive assessment of the Code Enforcement Division in the Department of Public Services, a review city staff described as aimed at improving retention, clarifying processes and better integrating permitting software.
City staff described recent turnover in both field enforcement and administrative permitting roles, and said internal and external customers had reported inconsistent responses and long permit cycles. Staff asked…
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