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OPLC general counsel reports progress on investigations backlog; subcommittee moves ITL on Senate Bill 185
Summary
Nicholas Frey, general counsel for the Office of Professional Licensure and Certification, briefed the subcommittee on steps OPLC has taken to reduce an investigations backlog and improve transparency. Following the update, the subcommittee moved ITL on Senate Bill 185 and asked for a further progress report in January.
Nicholas Frey, general counsel for the Office of Professional Licensure and Certification (OPLC), briefed the House Executive Departments and Administration subcommittee on steps the office has taken to address a backlog in investigations, improve communication with complainants, and standardize peer (expert) review.
Frey said the division director implemented a three-part approach upon taking office: improve public communication (including automated email responses and updated FAQ content on the website); make progress on the backlog through an audit and outreach letters to complainants and licensees; and…
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