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Kootenai County staff outline records-request software, estimate $15,000 annual cost
Summary
County clerk and staff presented a proposed public records request management system to Kootenai County commissioners, describing routing, PST parsing, redaction, PDF output, and an estimated $15,000 annual operating cost plus a similar one-time startup fee; commissioners asked staff to pursue next steps.
Kootenai County commissioners heard a presentation Oct. 7 on adopting a centralized public records request management system intended to speed responses, track staff time and produce searchable, page-counted PDFs for public requests.
Jennifer Locke, Kootenai County clerk, told commissioners the county has been examining a software used by Ada County, Bonneville County, the City of Coeur d'Alene, the Idaho State Police and the Idaho Secretary of State to bring “continuity efficiencies between departments and system tracking time spent on request.” Locke said the system includes keyword routing to direct citizen requests to the correct department, assignment and notification workflows for staff, and the ability to accept online payments when advance payment is required.
Grant Kinsey, a county staff member who spoke about cost and technical features, said the vendor can parse PST email files and provide an accurate page count for emails and…
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