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3‑1‑1 manager presents FY2025 call and request data; staff highlight response metrics and outreach plans
Summary
City 3‑1‑1 staff reported more than 62,000 requests handled in FY2025, high service‑level compliance by district, new quality‑assurance protocols, and plans to increase app downloads and social media engagement.
City 3‑1‑1 staff presented an overview of fiscal year 2025 activity, reporting more than 62,000 total requests, strong service‑level compliance across districts and steps to expand outreach and internal coordination.
Miss Clark, presenting for the 3‑1‑1 team, said the unit has 16 staff members and highlighted response metrics: about 38,678 calls classified as "data calls" (calls for information that do not result in service requests), and an average daily call volume of…
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