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Austin Energy nears goal on customer discounts; about 82,000 households enrolled
Summary
Staff told the Utility Oversight Committee the city’s expanded customer-assistance discount program has enrolled roughly 82,000 households toward a target of about 97,000, delivering estimated annual utility savings and wraparound services to income-qualified customers.
Austin Energy briefed the Utility Oversight Committee on Oct. 7 about the expansion of the citywide customer-assistance discount program. Staff said automation, data matching and community partnerships dramatically increased enrollment and that the program now reaches roughly 82,000 households toward a target of about 97,000.
Deputy General Manager and Chief Customer Officer Carrie Overton told the committee the 2022 council resolution directed the utility to expand discounts over…
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