Division staff described new customer support tools for EAR users and a plan to fold the input forum into a broader series of public outreach meetings on data modernization.

Jonathan Swayde and Gabriela Gutierrez outlined three new or updated support features: a customer service web form on the EAR homepage for general questions, a data change request form to correct a submitted EAR, and one-on-one WBKey workshops to help with account and access problems. Jonathan told attendees the web form will route questions to the customer service team and allow staff to respond more efficiently.

"You fill it out, and then it'll send us an email with your information and your question," Jonathan said, describing the customer service form. He added, "you can always email us, and we will get, answer your questions as thoroughly and quickly as we can," as an alternative for those who prefer direct email.

For changes after a regulator marks an EAR complete, staff said users should submit the data-change request form; if a record is still in draft or not yet marked complete, users should contact their regulator to make or approve edits. Staff also reiterated that contact information shown in the EAR contact section draws from SIDWIS (the agency database of record) and that local regulators review contact changes.

On outreach, Wendy Killoo said the EAR input forum will be consolidated into ongoing public input meetings on data modernization. The first of those outreach webinars is scheduled for Wednesday, Oct. 29 at 09:00 and will discuss the drinking-water data modernization plans. Staff urged participants to subscribe to GovDelivery notices to receive meeting registration and recording links.

The Division also summarized survey feedback from the prior input forum: among 31 respondents, 61% were first-time attendees, 87% said they understood the topics, and 77% felt encouraged to participate. Respondents requested more demonstrations, clearer terminology explanations, earlier publication of prior-year data, and more focus on small water systems; staff said they will consider that feedback when planning training and materials.