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Division details new EAR customer forms, data-change process and upcoming public input meetings
Summary
Staff described a new customer service web form, a data-change request form for post-submission edits, WBKey and EAR support workshops, and a series of future public input meetings beginning Oct. 29 on data modernization.
Division staff described new customer support tools for EAR users and a plan to fold the input forum into a broader series of public outreach meetings on data modernization.
Jonathan Swayde and Gabriela Gutierrez outlined three new or updated support features: a customer service web form on the EAR homepage for general questions, a data change request form to correct a submitted EAR, and one-on-one WBKey workshops to help with account and access problems. Jonathan told attendees the web form will route questions to the customer…
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