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Gratiot County Central Dispatch reports staffing, training and tower progress; CAD upgrade planned
Summary
David Roberts, director of Gratiot County Central Dispatch, told commissioners the center has improved staffing and training, replaced furniture, built a 300‑foot tower and plans a new computer‑aided dispatch (CAD) system funded by a voter‑approved millage.
David Roberts, director of Gratiot County Central Dispatch, briefed the board on staffing, training, capital projects and outreach at the county’s 9‑1‑1 center.
Roberts said he was hired in June 2023 and focused first on staffing and morale. He said dispatchers’ designations and continuing education are now up to date: ‘‘As of today, everybody is designated. So we have 14 designated dispatchers,’’ Roberts said. He described improvements to scheduling and policies, including an electronic schedule accessible by staff on mobile phones.
Capital projects and funding: Roberts credited a voter‑approved millage…
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